Return Policy

Return Policy:

If your order has not been processed, it may be cancelled by emailing info@supplywave.ca. Please include your name and Order Number. We will confirm receipt of your email by replying within 1 business day. If we have not replied within 1 business day, assume that we have not received your email.

If an order is cancelled after it has been shipped out, or refused upon delivery, we will apply the applicable fees as written below.

Items may be eligible for return within 14 days of receiving your order. For an item to be eligible for return, the following conditions must be met:

-Items must be returned unused, un-mounted, un-worn and undamaged, and be in new sellable condition.

-Items must have all original labels and stickers still affixed.

-Items are still in their original packaging

-Items were not on Clearance or marked as Final Sale.

Fees:

-Shipping and Handling fees are non refundable.

-There will be a $35 restocking fee for each tire and each wheel that is returned.

-If you cancel your order after it has been shipped out, or refuse your order upon delivery, there will be a $60 Return Delivery fee and $35 restocking fee for each item.

Procedure:

-Please contact us before initiating any return. We will need to authorize your return before you return your items to us. We will not accept any items that have not first been authorized by us.

-Once authorized, please return your items to our Supply Wave Inc. office at 145 Lansgstaff Rd E Unit 16, Thornhill ON L3T 3M6. We will only accept returns during business hours.

-A refund is issued only in the form of credit with us.

-It may take 5-10 business days from the time it was issued by us for your credit to appear in your account.

We reserve the right to accept, or refuse each return on a case by case basis.